Advanced Insights API
As video calls become the norm in our everyday lives, an understanding of the end-user experience is vital for communications providers to stay ahead of the market. Transform interactive video experiences with usage and QoS data to improve customer engagement, streamline operations, and maximise ROI. Identify trends and build systems to support your business with Advanced Insights API.
Customer experience analytics
- Learn vital information about users habits and preferences to shape the product vision.
- Deliver targeted client experiences.
- Correlate usage and quality data to pinpoint UX challenges and help direct resources.
- Filter by time, geo & endpoint, including SDK & Browser types.
- Design systems to support your business model.
- Monitor effectiveness and keep records of key changes.
- Identify sources of network challenges and quality interruptions quickly.
- Billing, security audit and network monitoring applications.
- Gain rich behavioural data to inform your campaigns.
- Customise marketing programmes to users’ behaviour, geo and platform.
- Map campaign effectiveness to actual usage.
- Incorporate usage data into marketing reports.