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Contact Center and Salesforce gamification capabilities

The Vonage Contact Center, designed for Salesforce, includes a gamification option to reward employees when they reach a personal or business goal. The fun, game-type elements create engaging activities out of everyday tasks to encourage your team, discourage negative behaviour and promote office-wide altruism.
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Gamification for Salesforce

The Vonage contact center solution combines with Salesforce and gaming techniques to motivate your teams: gamification encourages more activity, better communication and a sharper eye on the prize.
  • Be inspired to hit targets, meet SLAs and more
  • Push your team across individual and collective efforts
  • Enable fast adoption and encourage the right Salesforce behaviours by awarding points
  • Maintain engagement through leaderboards, badges and ongoing banter
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The challenge

Driving performance and success

Sometimes, some users don't see CRM tools beyond their use for reporting, which means Salesforce isn't being used to its full potential. Expected improvements don't happen, or projects are abandoned. With gamification, reps and agents are incentivised to fully leverage the CRM and businesses start to see huge improvements in user adoption.
  • Drive an increase in engagement, which in turn creates a measurable improvement in business efficiency.

  • Available in two tiers so you can start with Inspire to introduce gamification concepts to your team slowly or, if you’d like to shake things up a bit, jump straight to Achieve!
  • Address pervasive organisational challenges, such as creating engagement, providing more transparency into work activities and connecting employees’ actions to business outcomes.
  • Apply feedback, measurement and incentives — the same techniques that game designers use to keep players interested — to transform business operations.
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Contact Center Gamification: Inspire Package

Use interactive, real-time leaderboards to drive interest and competition in everyday activities
Display data held within Salesforce in any of 10 backgrounds
Create “breaking news” alerts, drive engagement with cheers, comments and comparisons
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Contact Center Gamification: Achieve Package

Includes all leaderboards and competitions
Encourage the right activities with better communication
Enable swift adoption and encourage the right behaviours
Propel users towards higher levels, unlock badges to collect a trophy cabinet along the way
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Gamification capabilities

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