Microsoft Teams and Vonage Contact Center

Improve agent and customer experiences by connecting Vonage Contact Center (VCC) and Microsoft Teams applications. Optionally, Vonage Agent Connect can be used with Microsoft Teams Direct Routing to improve call quality and reliability. Now your agents can easily consult with subject matter experts across the enterprise to help drive first contact resolution.

Microsoft Teams Interface
An image of communications across the globe

Best of both worlds

Use Vonage Contact Center for reliable external communications and Microsoft Teams for collaboration.
Illustration of people celebrating.

Great experiences

Enjoy a solution for all internal and external communication needs—designed to deliver great employee and customer experiences
Illustration of two people carrying message between phone and computer

Value for all

Leverage capabilities through the familiar Microsoft Teams application to accelerate the adoption and ROI on implementations.
MIcrosoft Teams logo large
MICROSOFT TEAMS

Why Vonage Contact Center with Microsoft Teams integration

Microsoft Office 365 customers can simplify their efforts through one platform for messaging and voice communications. Vonage Contact Center can route calls into Microsoft Teams meaning:
  • Streamline the agent experience and administration with single sign-on

  • Drive first contact resolution by enabling agents to easily find and consult with subject matter experts who are Teams users

  • Simplify workflows with bi-directional presence synchronisation between agents and Teams users

  • Improve call quality and reliability with Microsoft Teams Direct Routing (not required) 

We also have a Microsoft Teams integration with our unified communications platform! Learn more

 

 

Illustration of contact center agent serving customers and collaborating with co-workers with Microsoft Teams The best of both worlds
Efficiently Route Calls From Vonage Contact Center Into Microsoft Teams
Your company has just rolled out Microsoft Teams so you can enjoy great internal collaboration. But where does that leave your contact centre as it engages with customers and prospects outside the company?
Envelope

Contact a Vonage expert.

We'll get back to you shortly.