CRM dialler capabilities: click-to-dial, auto dial, and more

The Vonage Contact Center dialler, Connect, ensures that your teams work optimally. Create time for more meaningful conversations, remove agent misdials, and reduce time between calls. You can even give agents key CRM insights on their screen.

See Plans
Illustration of contact center agent in front of laptop browser with dialing pad app on screen.

Improve prospect pick-up rates

Get through to more prospects by presenting a callback number local to them

Increase sales rep efficiency

Automate manual tasks like dialling and eliminate wasted time, giving your team more opportunities to make a connection

Close business faster

Use an intelligent dialler that integrates with your CRM, giving your reps the insight they need to personalise every call

Call the hottest leads first

Speak to the right people at the right time with our dynamic dial lists and never miss a prospect interaction
Illustration of a contact center agent in the center with spokes out to customers
Video

Simplified Integrated Dialling with Vonage and Salesforce

Watch this video to learn about the different ways a Vonage Contact Center agent can dial outbound from within Salesforce.

Illustration of communication devices
Set the Mode

Perfect for any conversation

Conveniently select a mode for unique agent needs.
  • Preview Mode allows agents to flag and skip calls to better prepare for more complex calls
  • Voicemail Drop delivers a pre-recorded message to save time, which allows the agent to move on to the next call
  • Automatic Mode presents the next contact and dials automatically to reduce wait time between connections
Employees viewing reports, dashboards, metrics
Boost sales results

Connect with more of your prospects

Reclaim the time it takes for your team to perform manual tasks that often feel like should take seconds - but over the course of a week, it really adds up! With Connect from Vonage Contact Centers, you will:
  • Deliver huge productivity gains for outbound sales teams with the help of our toolkit
  • Save valuable time with automated dialling, auto-logging, and voicemail drop
  • Give your team time back in their day to handle extra calls and complete research

Dialler features

Eliminate manual dialling, remove the chance of misdialling and reduce downtime between calls

Increased efficiency allowing your reps to make more calls, do more research and struggle less with tedious manual tasks

Always call the hottest prospects with dial lists that automatically refresh when a new lead comes in, and prioritise certain lists so that they are always the ones called first

Use CLID to present a local number when dialling, increase pick-up rates and make connections with a greater number of prospects

Easily comply with call recording legislation by making automatic decisions on whether a call should be recorded or not
Save time at the end of a call when reps are leaving a standard voicemail – voicemail drop allows your reps to click a button when they hit the customer’s mailbox, automatically leaving the voicemail and letting your rep get on with the next call
Leverage report data to create dial lists and launch a targeted campaign
Log all activities and call recordings automatically
Dialler functionality

  

Salesforce High Velocity Sales (HVS) Integration
Upgrade your Salesforce HVS dialling capabilities with Vonage Contact Center and enjoy advanced call functionality, reduced hold times, global call coverage and plans, deep business insights, and fast pinpointing of best practices
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