Omni-channel contact centre

When customers go about their days over text, phone, online and more — what’s the best way to reach them? Everywhere. They demand omnichannel service on their terms and schedule across every platform. Learn how the Vonage Contact Center, designed for Salesforce, delivers a host of omnichannel marketing solutions — including full Salesforce integration — to boost customer experiences.
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Icons of SMS, phone, online, email communications
Cloud with headset.

Let great conversations flow

The Vonage contact center solution fully integrates with Salesforce.
  • Seamlessly address digital and voice customer interactions
  • Instant, updated view of customer engagement histories
  • Data access helps initiate a personal response
  • Easily use Einstein AI analytics to optimise CRM across all channels
Video

Vonage Contact Center Omnichannel Third Party API

Watch this video to learn about Vonage Contact Center's Omnichannel integration with Salesforce's external routing API.

Omni-channel features

Check service levels in real time, with dynamic routing and rule management for contact handling.
Combine segments and context for proper prioritisation.
Let customers enjoy self-service options and automated answers to common questions.
Share key Salesforce customer insights across channels.
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