Empower communications across your business and contact center
Vonage tightly integrates unified communications and contact center to put everything you need for communication on one flexible cloud platform. When the contact center and the rest of the organisation are all on the same communications platform, agents can collaborate with experts across your entire organisation to resolve customer issues most effectively.
Common call controls and directory
One call control ContactPad for back-office users and contact center agentsContact center agents use the same set of call controls and the same directory as all the unified communications users within their organisation. Everyone can base business decisions on the same data while agents interact with colleagues, customers and prospects in the way that suits them best.
- Calls conducted from the same ContactPad interface
- Agents easily communicate across the business
- One directory across unified communications and contact center
- Single source of truth for all employees
ONE-CLICK LOGIN AND A SINGLE INTERFACE
The convenience of single sign-on with the consistency of a single interfaceSingle sign-on (SSO) provides consistent identity and access management across your entire organisation, while the integrated experience provides a single intuitive interface. Agents can login to the contact center quickly with a click and control their availability.
- Simple, one-click agent login
- Robust messaging and video meetings
- Reduced training time and frustration
- Instant team collaboration
Complete view of presence and availability
Agents see who’s available to assist with customer serviceThe Vonage integrated experience enables agents to see every employee within your organisation and whether they are available to help the customer. They can use the skills and expertise of the entire business to support customer interactions.
- Visibility into true availability
- Messaging, conference calls or video meetings available
- Options to connect via multiple channels
- Enhanced productivity
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Rethinking CX with Integrated UC and Contact Center Tools
"Having separate solutions for unified communications and contact center is as outdated as fax machines and cassette tapes," argues Blair Pleasant, President and Principal Analyst of COMMfusion LLC in a new whitepaper. Find out why and strategies for how your company can stay on top of the trends.
Find out how Vonage brings unified communications and contact center together. Everything your organisation needs for communication is now on one flexible cloud platform.