Redefine the customer experience for modern travelDeliver dynamic and engaging customer experiences to redefine modern travel. Start with Vonage APIs that focus on customer preferences. Now you can embed verification, fraud detection, automated alerts — not to mention voice, video and customer insights directly into every traveller interaction.
BOOKING MANAGEMENT THROUGH SOCIAL MEDIA
Reach travellers on their favourite social networksEnable customers to track booked flights, accommodation and more through social media.
- Keep customers updated and enhance their lifetime value
- Elevate the travel experience with multimedia messaging
- Engage customers at scale through SMS, MMS, WhatsApp, Facebook Messenger and more
CUSTOMER SERVICE THROUGH SOCIAL MEDIA
Become part of your customers’ social networkReach your travel customers on WhatsApp, Facebook Messenger and more.
- Improve engagement with customers who prefer real-time chat
- Reduce support costs
- Enhance your presence on platforms most important to your customers
- Create rich, branded customer experiences
FRAUD DETECTION AND STEP-UP VERIFICATION
Prevent fraud and deliver the better experienceDetect possible fraud and trigger step-up authentication when needed.
- Prevent fraudulent transactions
- Reduce traveller friction
- Make sure that your customers are genuine
- Integrate with Vonage Number Insight and Vonage Verify
VOICE-BASED CRITICAL ALERTS
Get through when it mattersDeliver critical, global travel alerts through phone calls.
- Increase the chances of your alert being heard through persistent phone calls
- Sync with a simple IVR application to acknowledge receipt
- Deliver alerts to backup contacts if no acknowledgment is detected
Turn context into conversationCreate seamless, branded chat experiences across your travel app or website.
- Chat across devices
- Gain valuable customer insights
- Follow customer journey for more meaningful communications
Make the call right from your appKeep conversations in your branded app with In-App Voice.
- Enable a smarter contact centre
- Review call recordings, analytics and context
- Integrate with third-party vendors in real time, including artificial intelligence bots
ROADMAP CUSTOMER STORY
Roadmap Helps Business Travellers Stay Connected with the Vonage SMS API
Learn how Roadmap and Vonage simplify travel for 600,000 users across 40 countries.