ChallengeNeed for configurable Salesforce-integrated contact centre solution to track member data and log calls tied to Labor First community members
SolutionVonage Contact Center with Salesforce Integration
ResultsLabor First now able to use "custom object" to tie to each call. A more configurable solution with enhanced dashboard analysis
"With the conversation analyzer we can run a lot more analytical reports very easily in Salesforce than we used to. It's a quick click and we have all these data points. I'm not having to slice and dice and use the formulas that I had to before."
- Kimberly Lundgren, Director of Information Technology, Labor First