$30m Salesforce-led Investment to Help Accelerate International Growth

We’re excited to announce today that we’ve received $30 million in a new round of funding driven by Salesforce Ventures.

Joined by new investor BGF Ventures and existing shareholders Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe and Technology Crossover Ventures (TCV), the round brings our total funding to date to over $140m.

This funding marks Salesforce’s largest ever investment in a non-US headquartered company.

It’s a huge statement, one that reflects the hard work and dedication of every member of the NewVoiceMedia team and the support of our customers, all of whom have contributed to helping the business on its journey as we have gone global at the same time as entering the sales acceleration space over the last two years.

It’s also reflective of the disruption we have brought to the traditional contact centre market. Our intelligent communications platform has made it possible for hundreds of customers and tens of thousands of users to instantly connect all the data they hold about their customers with the conversations they have with them.

Integrating the contact centre and a CRM database used to be an incredibly difficult and cumbersome process, involving specialist integration and IT skills, which meant once built it was never changed. Our success has come from the way that we have disrupted this paradigm, our customers can now squeeze every last drop of value from the customer and interaction data they hold, where the rubber meets the road in their contact centres.

By being able to make real-time decisions about how to route and prioritise calls, emails, posts etc, whether inbound or outbound, the level of innovation our customers are driving in their sales and service environments has been amazing and all made possible by our cloud platform. Doing what we’ve done has been technically and logistically difficult and we face frequent challenges on a daily basis but the team at NewVoiceMedia will remain relentless in their drive to put our customers first, so that in turn they can sell more, serve better and grow faster.