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Personalise every customer experience with dynamic routing

Dynamic call routing adds a personal touch by leveraging your updated CRM customer data. These insights help you make smart, dynamic routing decisions.

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Call agents, smiling and chatting

Dynamic call routing features

Route customers based on the latest CRM information

Train staff to handle particular queries, which enhances the CX and reduces the resolution effort
Direct customers according to priority, history with a particular agent and more
Let your customers direct their inquiry by region, value or any specific rule

Connect customers with the right agent using Dynamic Routing

Watch a short video about the seamless and consistent customer experience Vonage and Salesforce email, chat, SMS, video and social channels provide.

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