Engaging conversations with Automatic Speech Recognition

Give your customers the power of their own natural voice to deliver a superior voice experience.

Try it free

Enable Customer Self Service

Empower customers to handle low complexities through voice-enabled IVR systems and services.

Focus on Customer Service

With self service-enabled agents, have more time to tackle the complex inquiries and tasks, delivering superior customer service.

Simplified Deployment

Easily integrate and customise your speech recognition workflows using a single code source.
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Limited Time Offer!

Vonage is now making it even easier to implement Voice Recognition technology!

Automatic Speech Recognition (ASR) from Vonage enables you to introduce voice bot technology quickly and with ease—and in more than 120 languages—offering both self-service engagement and organizational effectiveness.


If you choose Vonage to enhance your voice experiences with speech recognition, ASR is included at no extra charge from 1-July-2021 until 30-September-2021, subject to terms and conditions*

 

*Automatic Speech Recognition promotion terms and conditions below:

  • Credit applies to new and existing Vonage customers

  • Not to be combined with any other promotional offer or discounts
  • Offer applies to up to 300,000 ASR calls per month

  • Requires Voice API (existing or new implementation)
  • No charge period is 1-July-2021 through 30-September-2021; customers who are activated during this period will not be charged from implementation date through 30-September-2021

 

 

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Speech-Enabled IVR

   

  • Change stilted IVR experiences into dynamic conversations.

  • Make self service easy, with customers navigating IVR systems simply by using their voice.

  • Transform your IVR experience to deliver a superior customer experience with flexibility and choice built in.

     

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Order Submissions

   

  • Leverage speech recognition to execute orders in everyday language.

  • Give your order submission bot context to connect language variance and promote better accuracy.

     

  • No need to wait for a live person — give customers choice and the benefit of faster submission times simply using their own voice.

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Voice Authentication

   

  • Security doesn’t have to mean sacrificing customer experience.

  • Let customers choose how they authenticate—DTMF inputs or speech.

  • Using voice for authentication provides the benefit of delivery to both mobile and landline users.

Automatic speech recognition features

Languages

Support for over 120 languages and dialects. See full list

Context

Add possible variants to answers and responses to improve recognition and keep the conversation feeling natural.

Barge in

Avoid talking over one another with speech prompts that cut off when the user starts talking.

Silence timeout

No need for awkward pauses — customise the wait time before the automated speech engine starts talking.

Learn more

Discover how speech recognition with Vonage can transform your customer experience.
Illustration of a bot call agent addressing calls

 

 

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