Service and support plans

Your success is our priority. We won't rest until you've accomplished your goals. Find our support methods and response times below.
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Standard

Included

Priority

$1,500/mo

Enterprise

          
  • Service status notifications

  • Online knowledgebase

  • Email/Web portal
    • 24/7
  • Chat support
    • Business hours
  • Phone support
  • Designated Support Engineer (DSE)

  • Customer Success Manager (CSM)

  • Platform Uptime SLA 99.99%

  • Best Practices Advice and Guidance

  • Accelerate Services hours from our technical solutions team

  • Response Time SLA

*Service Level Objective

Initial Response Times

Priority SLO*

Urgent (Critical service unavailable)
2 hours
High (Serious service disruption)
2 hours
Normal (Other problems)
4 hours
Low (Minor or scheduled)
1 business day

Enterprise SLA

Urgent
30 minutes
High
1 hour
Normal
3 hours
Low
1 business day

*Service Level Objective

Follow-up Response Times

Enterprise SLO

Urgent (Critical service unavailable)

1 hour

High (Serious service disruption)

2 hours

Normal (Other problems)

4 hours

Low (Minor or scheduled)

8 business hours

Self-service management APIs pricing

Data privacy and reporting

Reports API: Flexible reporting for Messaging and Voice communications channels in one powerful API.

$450/month Pay as you go $0.0004/CDR

Audit API: Prevent security vulnerabilities and proactively investigate your Vonage account events.

$500/month

Redact API: Automatically redact sensitive and personal information (PII) from your communications records.

$1,000/month

Advanced Insights: Integrate detailed video session data into your customer experience analytics.

$1,000/month

 

 

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