Engage your customersDeliver timely notifications about pending appointments, arrivals and more to keep your customers engaged.
Enable interactionYou can enable a customer to confirm or reschedule an appointment or delivery from within the text message — via SMS, MMS, social chat apps or voice.
Reduce costsReduce missed appointments, delivery attempts and support costs with automated notifications.
Improve the customer experienceEnhanced rich-media features can provide an opportunity to create those “wow” moments that strengthen customer relationships.
How customer notification and engagement works
Your app sends alertsYour application sends messages via a customised flow to remind customers of upcoming events (such as an appointment or delivery). Messages can be personalised and scheduled for delivery according to your business logic. And with built-in failover, messages can be delivered to another channel in case the initial message doesn't reach the customer.
Customers can engage with your messageYou can ask your customers to confirm receipt of a notification or reschedule an event by replying to the message, clicking on a link or by calling back.