Inperly & Vonage: Innovative IT Solutions Through a Multichannel Communication Platform
Who we are
Billennium’s solution, Inperly, extends traditional communication channels of companies e.g. banks, and allows companies to provide remote customer service and expertise. Using Inperly with Vonage’s TokBox API and Vonage Authentication API, customers may visit a digital branch of the company, which enhances the customer experience by eliminating the key obstacles like limited access to specialists in traditional branches, inconvenient opening hours or difficulties in organising meetings with several people. Inperly uses Vonage’s Voice API and an innovative call centre with web and in-app voice calls and co-browsing features which facilitates solving complex problems. To support clients using social media for communication with organisations. Inperly with Vonage’s Messaging API lets both parties to conveniently switch between different channels when the different specialists communicate with clients. Our solution keeps the whole history of conversations and allows to communicate without the annoying process of switching between channels.
Powered by Billennium, Inperly is a global IT company founded in 2003. Our ambition is to change the way people work and live. We create innovative IT solutions that not only help businesses grow but also support the idea of a paperless environment. We have our own Centres of Excellence, where we hire the best IT specialists, who offer the best services for our clients in a follow-the-sun model (24/7/365).
Where do we have offices? We have 6 offices in Poland, with HQ in Warsaw. We also have offices in Pune (India), Kuala Lumpur (Malaysia), New York (USA) and we are working on opening new locations worldwide.
What solutions do we offer? We offer a variety of solutions for business e.g. Inperly – multichannel communication platform between the company and the customer; Paperless Office – a platform designed to allow seamless facilitation of business processes and paper flow within the company and Paperless Retail – a comprehensive system to manage distributed retail network and simplify daily operations on every level of the chain.
How we work with Vonage
Using Vonage’s great experience and API’s in our solutions we are available in any communication channel that your customer is choosing.