Simplify Your HIPAA Compliance Journey

Build HIPAA-supportable healthcare applications using Vonage programmable Video, Voice, Messages, and Verify APIs — backed by a signed Business Associate Agreement (BAA). With 9+ years of healthcare expertise and an enterprise-grade, scalable platform, Vonage can be your partner to set up cross-channel patient communications that meet HIPAA requirements.

HIPAA support and BAA coverage apply to U.S. traffic only.

Explore Vonage APIs available under the Vonage BAA for U.S. Traffic

Video API

Enable HIPAA-supportable telehealth consultations and group sessions.

End-to-end encryption for all video and audio streams
Role-based access control (RBAC)
Configurable data retention policies

Explore Video API

Image showcasing how AI is tied to voice on both a mobile device and desktop.

Voice API

Enable HIPAA-supportable phone calls, voicemail, IVR, and AI-powered voice agents.

Encryption for voice calls in transit and at rest
Call recording with access controls
Number masking to protect patient privacy
Voice AI agents via BYOAI architecture

Explore Voice API

_{Note: Voice AI compliance depends on both API configuration and the connected AI engine.}

Healthcare image showcasing woman doctor reading chart on tablet

Messages API

SMS and MMS messaging between providers and patients — available under the Vonage BAA for U.S. traffic.

TLS/HTTPS encryption in transit
Advanced auto-redact for PHI in logs
Vonage Redact API integration

Explore Messages API

_{Note: Dedicated numbers must be designated exclusively for HIPAA-covered messaging.}

Illustration depicting two-factor authentication; a cell phone shows a four digit-code, behind it a computer screen has a row of boxes for the code to be entered

Verify API

Identity verification for HIPAA-supportable apps — confirm patient and provider identities before granting access to PHI.

Two-factor authentication (2FA) and step-up authentication
Multi-channel OTP (SMS, Voice, Email, RCS)
Silent authentication and fraud detection

Explore Verify API

_{Note: Contact your account manager to activate under your BAA.}

Illustration of a hand holding a cell phone. On the screen we see a doctor-patient telehealth session in progress. Beside the phone is a lock icon representing security and privacy.

How Vonage Addresses HIPAA Requirements

Here’s how you can use Vonage solutions to build solutions that meet HIPAA requirements for your patient communications:

Encryption: Voice, video, and messaging data is protected by TLS and HTTPS. PHI stored in Vonage data centers is encrypted with strong algorithms.
Access Controls: Role-based access control (RBAC) and MFA limit who can access sensitive data.
Monitoring & Auditing: Vonage Audit API logs who accessed PHI, what actions were performed, and when.
Data Redaction: Vonage Redact API removes sensitive patient information from communications logs and recordings.