Call Groups

Calls can be forwarded to multiple extensions at once that will ring simultaneously.

Call Groups overview

Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups. Call Groups have both a direct dial number and a group extension for routing within the system.

How Call Groups works

Call Groups — a simple form of Automated Call Distribution (ACD) that allows you to route calls based on an employee’s responsibility or function — allow callers to contact entire departments within your organisation at one time. Once a call group has been set up, incoming calls will ring on all extensions in the group simultaneously.