Call Queue
Professionally manage your incoming calls even when call volumes are high and staff is limited, by providing callers with the option of staying on the phone while waiting for the representative – a virtual waiting room.
Two flexible pricing options:
- $250.00 per month per call queue with unlimited usage.
- $14.99 per month per call queue plus $0.03 per minute wait time.
By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing is displayed in USD. Admins will view pricing in local currency by region.
Overview
With Vonage Call Queue, as callers dial in, they proceed through the sequence you set up in advance until their calls are answered by an agent.
You can set up a call queue for a specific extension and choose what will be the hold line audio. You can play music, share information about your business or any other prompts.
Features
- Present an engaging, professional experience for callers
- Cut down on missed calls and voicemails
- Add a call queue to support sales, customer service or tech teams
- Manage large call volume with limited staff
- Customise phone queues with call tags to drive specific inquiries
- Monitor activity and pull reports
- Promote marketing campaigns within phone queue messaging
