Open for Business: How Contact Centers Can Win in a Post-COVID World
Learn how to navigate the ‘New Normal’ for your Contact Centers, with special guest industry-analyst Donna Fluss.
In this webinar, you'll learn
How to establish a new normal for your business
What to consider when establishing new policies
How to update your business communications
What system requirements to consider
A good watch for:
Contact center leaders
"Once the concerns of contracting COVID-19 pass, [we] expect to see approximately 30% of contact center agents working from home; making this possible will drive another major wave of investments in CCaaS solutions."