Vonage Voices On-Demand Replays
Vonage Voices is a series of thought leadership discussions on issues of topical interest. Business leaders, experts, and visionaries share their thoughts and approaches to seemingly impossible challenges. Vonage Voices is your opportunity to listen in and benefit from their experience, expertise, and business acumen.
Future vs. Fear—Engaging & Delivering in a Time of Uncertainty
Sales stopped virtually overnight. Employee and customer needs grew daily. Yes, we’ve all migrated to a remote, virtual-only world—but remembering the need for openness, honesty, trust, and social time is a must.
How Retail, CP, and Supply Chain Leaders Survive, Revive, and Thrive in the New Normal
Nothing prepares you for the real world like real life. These stories detail the planning and pivoting in a post-Covid landscape, with plenty of practical applications to share. Watch nowIs the Lockdown a Catalyst for a High Street Revival?
How to transition from in-store to online and thrive? Is there really hope when footfall drops by a whopping 75 percent? Dare we say—it’s not all doom and gloom. Watch nowIs Innate Agility enough advantage to Survive and Thrive in a Crisis?
In this conversation we’re talking about Challengers and Disrupters and whether their innate agility has given them an advantage over traditional businesses to survive and thrive as we bounce forward. Watch now
How do you provide a consistent and frictionless customer experience with a remote workforce and still deliver record revenues?
The contrast between the success of digital and online retail versus the decline of High Street retailers has never been put into sharper focus than during lockdown. Watch nowHow do Microsoft and GitHub deliver exemplary global customer service at scale and seamlessly, across all channels, communities and devices.
A holy grail for Customer Service is a true ‘Channeless’ experience. A big leap beyond multi-channel and omni-channel and touted to be the next big wave for exemplary customer engagement Watch now