HCL & Vonage: Building Innovative FluidCCI On Communication Platforms
Who we are
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
HCL offers an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 176,499 ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
How we work with Vonage
HCL's FluidCCI solution is a suite of next-gen solutions such as Conversational AI, Real-time Analytics, and Automation contact centers running on premise-based legacy platforms as well as modern cloud platforms.
FluidCCI is fully built on communication platform-as-a-service (CPaaS) technologies on a pay-per-use model leveraging Vonage & AWS APIs thus accelerating the digital readiness while giving faster ROI to businesses.
Use Case: FluidCCI is a basket of offerings tailored for clients to pick and choose solutions to address their business problems and accelerate their digital roadmap
Few use cases are:
- Improved Customer Experience and Self-service with Conversational multi-linguistic Bots
- Real-time transcripts of a voice call between customer and agent
- Understand customer's real-time sentiments
- Real-time translation of customer chats/voice transcripts to agent language of choice